BOOKING NOTES, TERMS & CONDITIONS

Important Notes

Payment Notes

Please note that all rates and accommodation options are provided on the assumption of availability. Availability and/or rates may vary at the time of booking. All options are subject to availability at the time of booking.

Payments by Credit Cards attract a 5% processing fee on the transaction amount.

Bank Transfers must be initiated in ‘OURS’ mode, with all costs borne by the sender. Where this is not possible, a bank charge of $75 must be added per remitted payment transaction.

Bookings are confirmed after receipt of 50% payment of the overall cost of the Safari. Complete payment must be received no less than 45 working days before the start of the Safari.

Travel Insurance

Your safari package does not include Travel Insurance cover. We highly recommend getting yourself a Comprehensive Travel Insurance cover for your trip to Tanzania.

We recommend a Comprehensive Policy that covers: Cancellations and Interruptions, Force Majeure, Travel Delays, Lost or Theft or Damage of Baggage, Baggage Delays, Medical Expenses, and Emergency Medical Evacuation.

We also strongly recommend Emergency Air Evacuation Insurance (Medevac) that covers the various National Park and nearby Airstrips. For more information about Medevac Insurance in Tanzania, please visit https://www.flyingdoctorsafrica.org.

For more information, please seek advice from your preferred insurance provider.

Visa Requirements

Nationals of most countries can get a Visa on Arrival at one of the official entry points to the country (such as the International Airports). Certain Nationalities require a Referral Visa which needs to be applied for before arrival in Tanzania. For a full list of countries and their respective Visa requirements, please the Governments Official Immigration website page on Visa Requirements.

As of November 2018, Tanzania has also introduced the eVisa System to allow visitors of certain nationalities to apply online for a Single Entry or Multiple Entry visa to enter Tanzania. You will receive your visa stamp when you arrive at the Visa on Arrival counter at the port of arrival.

Please visit the Immigration Services Visa Application System for more information.

Luggage Notes

Soft-sided luggage or duffels are preferable to hard luggage for storage on safari vehicles within Tanzania. Large suitcases of dimensions greater than 24″x 17″x 7″ os suitcases with stiff sides generally difficult, or not possible, to store in vehicles and on bush aircraft.

(Baggage and personal effects are at owner’s risk throughout the tour and baggage insurance for members is strongly advised).

Plastic Bags Ban

The Government of Tanzania recently announced a complete ban on all single use polythene plastic bags. This is in line with Tanzania’s growing war against plastic pollution which gravely affects the environment.

The plastic bag ban comes into effect 1st June 2019, and anyone found to be contravening the law is liable for prosecution and can face fines and/or prison time.

It is strongly recommended that all types of plastic bags, zip lock bags or any other type, whether single use or otherwise, be avoided on your Safari and upon your arrival at your port of entry. Non-woven fabric bags and other recyclable non-plastic bags are encouraged.

Road Conditions

While the roads between the city hubs and the parks are paved tarmac roads, the road conditions vary from area to area and suffer from disrepair during certain times of the year.

Roads inside the National Parks and Conservation areas do not feature any tarmac. All the roads inside the park are dirt roads of varying quality and most often offer a rough ride. While utmost care is always afforded to all guests by the driver/vehicle, discomfort from bumpy roads is inevitable.

For guests with back related problems and/or the elderly who need extra care, please contact the office, and provide such information beforehand so that adequate arrangements can be made, where possible.

The average highway speeds are maintained at between 50-80 kph only. Speeds inside the parks and conservation areas are governed by the relevant park authorities and are strictly adhered to. They range from 50 kph to 25 kph, depending on the area.

All journey times are provided as approximates and may vary during the safari based on road, traffic, weather, and other conditions beyond the control of the operator.

National Park Rules

It is important that all park rules are strictly adhered to while on the game drive, as set out by the National Park Authorities. If you are unsure of any rule, please inquire with a warden at the Park Entry Gate or contact TANAPA.

It is strictly forbidden to disembark from your Safari vehicle while inside the park, except when you are at one of the designated picnic sites.

It is also strictly forbidden to litter in the National Park. Please ensure all litter, if any, is kept stowed away safely for discarding later. A handy bag will be provided in the safari vehicle.

Any fines or penalties applied by park authorities for any rules broken by guests shall be the sole responsibility of the guest.

While we want to provide the best possible game viewing options, it is forbidden for driver guides to stray off the main pathways and into the protected areas. The driver will use his skill and expertise to get you as close as possible to the animal sightings but will not drive off-trail.

Yellow Fever Vaccination Requirements

Vaccination against yellow fever is required to prevent the importation of yellow fever virus into areas which have never reported any case of yellow fever but where the mosquito vector and non-human primate hosts are present. In these settings, vaccination is an entry requirement for all travellers arriving (including airport transit) from countries where there is a risk of yellow fever transmission or any disembarkation to endemic areas after 24 hours. If yellow fever vaccination is contraindicated for medical reasons, a letter of medical exemption is necessary.

For more information, please visit the Official Tanzania Airports Authority page on Health Requirements or visit the Official World Health Organisation page on Yellow Fever.

It is also recommended that you visit your relevant local health authority’s website and identify, and health related requirements associated with travel to Africa.

Examples of websites relating to travel health and fitness.
United Kingdom – https://www.fitfortravel.nhs.uk/home
United States of America – https://wwwnc.cdc.gov/travel

Covid-19 Vaccination Requirements

For the latest Travel Advisory on Covid related entry requirements, please visit: Ministry of Health – Tanzania

Cancellation Terms

In the case of cancellation or reduction of days in the Safari more than 60 days before the start of the Safari, 30% of the applicable rate will be charged.

In the case of cancellation or reduction of days in the Safari between 60 – 45 days before the start of the Safari, 50% of the applicable rate will be charged.

In the case of cancellation or reduction of days in the Safari between 45 – 30 days before the start of the Safari, 70% of the applicable rate will be charged.

In the case of cancellation or reduction of days in the Safari less than 30 days before the start of the Safari, 100% of the applicable rate will be charged.

All applicable refunds will attract necessary bank and wire transfer charges as well as other cancellation and admin charges as per individual policies of the hotels & lodges.

For any additional information about the cancellation policy, please speak to one of our Safari Experts.

Periodic Changes in Fees, taxes and other elements

The Tanzanian Government, in collaboration with the Ministry of Tourism and Natural Resources, and other government entities reviews current implementation of various taxes, fees and other elements every year.

New fees, taxes and other elements that also affect a Safari are published on the 1st of July every year.

Your safari experience and quotation will always be based on the latest available fees and taxes that are published by the Government of Tanzania.

If your safari is booked for a period that falls into the next financial year, such that it could be impacted by any changes in taxes and fees published on 1st July, then such changes are currently not included in the quotation.

If and when such changes arise, they will be communicated to you in a timely manner and all such changes will be passed on to the travellers. This includes a hike in direct, customer facing taxes, levies, park fees, concession fees or any other new fee or tax that the Government may decide to introduce.

Disclaimer

Napenda Adventures Limited (“NA Ltd”) only acts as a sales agent for airlines, hotels, cruise lines, or other service providers (“Suppliers”). NA Ltd is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.

NA Ltd assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under NA Ltd’s control.; and (4) any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed.

For all supplier bookings, NA Ltd’s sole responsibility is to book your travel services and will not be responsible for anything other than booking your travel services. All travel is solely the responsibility of the customer and not of NA Ltd. NA Ltd cannot and will not be held liable for any substandard quality of service issues at any hotel, airline or other such services booked through NA Ltd. It is strongly advised that customers research and review the hotels/airlines/other suppliers’ website and other review websites (E.g. TripAdvisor) before making an informed decision to book.

Delays, cancellations and overbookings may occur on air flights, cruises, and land reservations by the participating carriers and suppliers. NA Ltd cannot and will not assume responsibility for their or anyone’s acts. NA Ltd shall not be held liable for potential risks and any and all hazards associated with travel where injury of any type, delays or methods of doing business or substandard or negative conditions or any other adverse conditions have or may occur.

Deposit or payment for services constitutes consent to all these terms, conditions and agency Disclaimer.

Open chat
Hi there, can we help you with your safari plan?